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Hi, we’re NUVOLTEK and welcome to our privacy policy. We own and run SpreadenJoy and this policy sets out how we handle personal information on SpreadenJoy.com

This website is operated by SpreadenJoy or NUVOLTEK Throughout the site, the terms “we”, “us” and “our” refer to SpreadenJoy.

SpreadenJoy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

What personal data we collect and why we collect it

Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account:

  • Information including user name, address, phone number, and email address, will be collected at the time of user registration on the Sites.
  • If you contact our customer service, we may record your conversation with us and collect additional information to verify your identity.
  • We record users’ buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns, and equipment information. In addition, we gather statistical information about the Sites and visitors to the Sites including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
  • To enable us to provide our services and products to users, users need to provide certain categories of data (which may include Personal Data), such as user name, address, phone number, and email address. If certain data is required, we will let you know at the time of collection. In the event that users do not provide sufficient data marked as necessary, we may not be able to complete the registration process or provide certain products or services.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes of estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Cookies

When you use SpreadenJoy websites, SpreadenJoy and/or third parties may gather information about your use of this and other websites, for instance by means of cookies. A cookie is a small file that is sent along with pages of a website and stored on your computer hard drive by your browser. The cookie then allows your browser to be recognized when you make repeated visits to a website.

The information that SpreadenJoy and/or third parties gather, for instance by means of cookies, may be used for the following purposes:

1. For functional purposes: to facilitate logging into or navigating SpreadenJoy websites or to remember
your settings and/or preferences when using SpreadenJoy websites.
Example: you log into a website and our system knows via a cookie that you are logged in upon your next
visit to the same website. You, therefore, do not have to log in again.

2. For analytical purposes: in order to analyze the use of SpreadenJoy websites.
Example: A record can be kept of how many visitors visit a specific web page, so that SpreadenJoy knows which of its websites, or parts of its websites, are popular.

3. For commercial purposes: to keep a record of how many and which advertisements you are shown (i.e. to prevent you from always seeing the same advertisement) and to be able to check whether you have clicked on an advertisement.  Example: you may be shown a commercial for a video. In order to prevent you from seeing the same commercial each time, a record can be kept of the commercials that have already been shown to you.

4. For targeting purposes: in order to build up a profile of you, based on your web— browsing behavior, so that advertisements which are matched to your existing and probable interests can be displayed. This profile can also be built upon the basis of information of your visits to other websites.

The information gathered by SpreadenJoy based on the above can be combined with the personal data processed by SpreadenJoy. However, the information gathered by third parties is not linked to the personal data processed by SpreadenJoy.

SpreadenJoy does not make use of and has no access to this information gathered by third parties. The use of cookies and other techniques by these third parties, as referred to above, is subject to their own privacy policy, which is mostly set out on their own website(s).

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – Woocommerce

Our store is hosted on WooCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. They store your data on a secure server behind a firewall.

Payment:

It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Inspection, correction & right of objection

If you have a relationship with our company, you may inspect your personal data following a written request
to that effect. If the summary provided by us contains inaccuracies, you may request us in writing to amend or delete the data. You may also notify us if you do not wish to be approached with information about our products and services. If you have subscribed to our newsletter, you may always unsubscribe by sending an email to [email protected]

We shall then not send you any further mailings.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected]