At SpreadenJoy, we want to ensure your complete satisfaction with all of our products. However, if you are in receipt of your item and are unhappy for any reason, we sincerely apologise for any inconvenience this may cause. It’s all about providing you with the best buying experience possible.
Upon purchase of your order, you will have up to 24 hours to cancel your order. We will provide full refund if you cancel your order within 24 hours. However if 24 hours has passed since you made the order, you will not be able to cancel your order.
As per our policy, we would accept returns within 30 days from the date of receiving the product, for any unused items. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
If the product you receive is broken or defective, on delivery, we will send a free replacement. Once we receive your return, we can provide you with an exchange or refund to your original method of payment.
We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
In returning products to us, customer must pay the return freight. Only the return freight for incorrect items delivered to the customer will be paid for by us.
Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
Refunds are processed within 7-10 business days of receiving your item. You will get an email once refund is processed.
Please send us an email email@example.com
A customer support member will then authorize the return and provide you with the address of the nearest warehouse where you can send the item.
If you still have doubts to be cleared, please contact us. We will be happy to answer your questions or address any other concerns regarding your order.